This accredited qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

Highfield Qualifications Level 2 Award in Conflict Management (RQF)

To complete this qualification, learners should expect to undertake a total qualification time (TQT) of 16-hours, 11-hours of which are guided learning (GL).  The delivery may be adjusted in accordance with learners needs and/or local circumstances.

Subjects covered include the role of communication and the assessment of risks in conflict situations and follow up practices after such events.

The qualification is assessed through a 1 hour, 30-question, multiple-choice question examination. Candidates must achieve a score of at least 20 out of 30 to pass.

Discounted group bookings are available at our training centre or directly at your site, contact us at training@infratec-uk.com to find out more

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Dave Caygill, Cleveland Fire Brigade